At Satins Way, we want your shopping experience to be smooth and enjoyable. Please take a moment to review our shipping policy to understand how we handle orders, shipping, and related matters.
Processing Time
Orders are typically processed and shipped within 1–2 business days from the date of purchase. During peak seasons or special promotions, processing times may be slightly extended.Shipping Methods
We currently offer:Standard Shipping: Estimated delivery within 3–4 business days
Order cut‑off: 10:PM Eastern Time (orders placed after this time will begin processing the next business day)
Shipping Rates
Flat Rate Shipping8.75$ on All Orders shipped to addresses within the United States.
Shipping costs for other destinations, expedited services, or heavier packages will be calculated and displayed during checkout. You’ll see the exact fee before completing payment.
Order Tracking
Once your order ships, you’ll receive a confirmation email containing Order tracking details so you can monitor its status and estimated delivery date.Address Accuracy
Please ensure your shipping address is complete and correct. Satins Way is not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout. Any extra shipping fees resulting from address corrections will be charged to the customer.Order Modifications & Cancellations
If you need to modify or cancel your order, contact our customer support team support@satinsway.com within 24 hours of placing it. We’ll do our best to accommodate your request.Lost or Damaged Packages
In the unlikely event your package is lost or arrives damaged, please reach out to our support team. We’ll coordinate with the carrier to resolve the issue and ensure a satisfactory outcome.Returns & Exchanges
For details on returns, exchanges, and refunds, please refer to our Return Policy page.Contact Us
If you have any questions about your order, shipping, or anything else, please contact customer support at support@satinsway.com. We’re here to help!Contact Information
Address: 47-08 Grand Ave, Maspeth, NewYork 11378, United States
Phone: +1 (917) 855-7957
Email: support@satinsway.comBusiness Hours
Monday to Friday: 9:00 AM – 4:00 PM