Returns

1. Eligibility
   We accept returns within 21 days from the date of purchase. To be eligible, items must be:

   • Unused and in the same condition as received

   • In their original packaging

2. Non‑Returnable Items
   Certain products cannot be returned, including 

   • Personalized or custom‑made items

   • Intimate or sanitary goods

   • Perishable goods

   • Gift cards

3. Return Process
   To initiate a return, email our customer support at support@satinsway.com. We’ll reply with detailed return instructions .

4. Return Shipping

   • Customers are responsible for return shipping costs, unless the return is due to our error.

   • For errors on our part (damaged, defective, or incorrect items), we will provide a prepaid return label.

Refunds

1. Refund Processing
   Once we receive and inspect your returned item, we’ll notify you by email regarding approval or rejection of your refund.

2. Approved Refunds
   Approved refunds will be credited to your original payment method. Please allow up to 30 business days for the credit to appear on your account statement.

3. Late or Missing Refunds
   If you haven’t received your refund after 30 business days, please:

   • Check your bank account or payment service

   • Contact your credit card company or payment provider

   • Reach out to us at support@satinsway.com if you still have questions

4. Exchanges & Damaged Products

   • Exchanges: We do not process direct exchanges. To exchange, please return the original item per our return policy and place a new order for your desired product.

   • Damaged Products: If your order arrives damaged, contact us immediately at support@satinsway.com with detailed photos of the damage. Keep the original packaging and item as evidence. We will work with you to provide a replacement or refund.

Contact Information

Address:
47‑08 Grand Ave
Maspeth, NewYork 11378
United States

Phone:
+1 (917) 855‑7957

Email:
support@satinsway.com

Business Hours

Monday to Friday: 9:00 AM – 4:00 PM (Eastern Time)