FAQs

1. How long will it take to receive my order?
We process orders within 1–2 business days. Once shipped, standard delivery within the United States typically takes 3–4 business days.

2. Do you offer international shipping?
Currently, we only ship to addresses within the United States. If you’re located outside the U.S. and are interested in our products, please contact us—we’d love to explore how we can help.

3. How can I track my order?
After your order has been shipped, you’ll receive a confirmation email containing order tracking information. Use this to check your package's status and estimated delivery date.

Returns & Refunds

1. What is your return policy?
We accept returns within 21 days of purchase for items that are unused and still in their original packaging. Please note that personalized or custom-made products are not eligible for return.

2. How do I initiate a return?
To begin a return, reach out to our support team at support@satinsway.com. We’ll provide detailed return instructions and issue a return authorization if required.

3. What is your refund process?
Once we receive and inspect the returned item, we will process your refund within 30 business days. Refunds will be issued to the original method of payment.

Payment Information

1. What payment methods do you accept?
We accept payments through Stripe,and paypal

2. Is my payment information secure?
Yes. Your security is our priority. Stripe uses advanced encryption and industry-standard security protocols to ensure your payment details remain safe.

3. Do you charge sales tax?
Yes, applicable sales tax will be automatically calculated based on your shipping address in accordance with local and state tax regulations.

Need Help?

Still have questions? We're here to support you every step of the way.

Contact Information

Phone: +1 (917) 855-7957
Email: support@satinsway.com
Address: 47-08 Grand Ave, Maspeth, NewYork 11378, United States

Business Hours:
Monday to Friday: 9:00 AM – 4:00 PM